Refunds & Right of Withdrawal
This page explains how paid features (such as CruiseCtrl+ and any one-off purchases) are billed, your 14-day right of withdrawal as an EU/EEA or UK consumer, and how to request a refund. It supplements our Terms of Service; if there is any conflict, the Terms govern for the contractual detail.
1. How billing works
Purchases are made through the Apple App Store or Google Play. The store — not CruiseCtrl — is the merchant of record, takes payment, issues receipts and processes most refunds. Subscriptions renew automatically at the end of each period at the then-current price until you cancel. Deleting the app does not cancel a subscription.
2. Cancelling auto-renewal
- iPhone/iPad: Settings → your name → Subscriptions → CruiseCtrl → Cancel.
- Android: Google Play → profile → Payments & subscriptions → Subscriptions → CruiseCtrl → Cancel.
Cancelling stops future renewals; you keep access until the end of the period you've already paid for.
3. Your 14-day right of withdrawal (EU/EEA & UK)
Under the EU Consumer Rights Directive (2011/83/EU) and equivalent UK law, you generally have 14 days to withdraw from a distance contract for digital services without giving a reason.
Important — immediate access: when you buy a digital subscription you can choose to start using it straight away. EU/UK law lets you do that, but to begin before the 14 days are up we ask you to (a) give your express consent to immediate performance and (b) acknowledge that you lose the right of withdrawal once the service has been fully supplied. Where the service has only been partly supplied within the 14 days, you may still withdraw but you must pay a proportionate amount for what you have already used. We present this consent and acknowledgement at the point of purchase.
If you have not started using the paid feature and are still within 14 days, you can withdraw for a full refund.
4. How to withdraw or request a refund
Because the store is the merchant of record, the fastest route is usually the store's own refund process:
- Apple: reportaproblem.apple.com.
- Google Play: Play Store → Account → Order history → request a refund, or Google Play Help.
You can also exercise your withdrawal right directly with us by a clear statement to support@cruisectrl.eu — for example: "I withdraw from my contract for CruiseCtrl+ purchased on [date], account email [email]." Tell us your store and purchase details and we'll help process it or coordinate with the store. We don't need a specific form, but you may use the model withdrawal form in the Consumer Rights Directive.
5. Statutory rights unaffected
Nothing here limits your mandatory statutory rights. If a paid feature is faulty, not as described, or not delivered, you are entitled to a remedy regardless of this policy. Beyond the legal minimums, refunds are at the store's and our reasonable discretion.
6. Price changes
We'll give advance notice of any change to a recurring price, with the opportunity to cancel before it takes effect, as required by the stores and by consumer law.
7. Dispute resolution
If you're unhappy with how we've handled a refund, contact support@cruisectrl.eu first. The EU Online Dispute Resolution platform closed on 20 July 2025; for unresolved consumer disputes you may use a national Alternative Dispute Resolution body, or for cross-border EU disputes the European Consumer Centre Ireland. See our Legal Notice.
8. Contact
Billing and refund questions: support@cruisectrl.eu.