CruiseCtrl+

CruiseCtrl+ (shown in the app as CruiseCtrl Plus) is an optional membership. Discover, chats, checking in, blocking, reporting, Safe Meet basics, verification and private media are free for everyone, and basic privacy and safety tools never sit behind the paywall. This page explains what membership adds, how billing works, and your rights as a consumer in the EU and UK.

1. What is CruiseCtrl+?

CruiseCtrl+ is an auto-renewing membership. The membership options available to you, their price, billing period and terms are shown on the membership screen in the app before you pay, as supplied by the app store or web billing for your region. We don't list prices here, because the price you're offered in the app is the one that applies.

There are no pay-per-feature credits, and your data is handled the same way whether or not you're a member.

2. Free and CruiseCtrl+

Always free

• Discover (grid and neighbourhood map), chats and checking in
• Plans and Right now, within weekly limits for hosting plans and posting notes
• Blocking, reporting and Safe Meet basics
• Verification and the ✓ badge
• Private media
• Browse privately, location precision and every privacy and data control

What CruiseCtrl+ adds

• Unlimited plans and Safe Meet check-ins
• Unlimited Right now notes
• Incognito browsing (only people you message can see you) and Travel Mode (appear in another city)
• More room for your profile and favourites

The membership screen in the app always shows the current list.

3. How to join

1. Open the You tab and tap CruiseCtrl Plus (or Settings → Account → CruiseCtrl+).
2. Review the options, prices and terms shown.
3. Tap Get CruiseCtrl Plus and confirm the purchase with Apple, Google or web billing.
4. Once confirmed, the membership screen shows you as a Plus member, with the date it renews or ends.

If purchasing isn't available on your device or in your region, the membership screen says so, and nothing can be bought.

4. How billing works

CruiseCtrl+ is billed through the Apple App Store, Google Play, or web billing, depending on where you join. This means:

• Payment is taken by that store or billing provider using the payment method you have with them. CruiseCtrl never sees your card or bank details.
• Your receipt comes from the store or billing provider, which is the merchant of record.
• Renewal, refunds and cancellation follow their terms, alongside your statutory rights (section 7).
• Your membership is recorded from confirmations the store or billing provider sends to our servers, not from anything the app on your phone reports.

5. Auto-renewal

CruiseCtrl+ renews automatically at the end of each billing period unless you cancel before the renewal date. You keep access until the end of the period you've paid for.

• Deleting the app — or your CruiseCtrl account — does not cancel your membership. It lives with the store or billing provider. Cancel there to stop future charges.
• If a renewal payment fails, the store's grace-period and retry rules apply, and access may pause until payment goes through or the membership lapses.

6. How to cancel

Cancelling stops renewal at the end of the current paid period; you keep CruiseCtrl+ until then. From the app, tap Manage or cancel on the membership screen, or go directly to the store:

On iPhone or iPad

1. Open the Settings app on your device (not the CruiseCtrl app).
2. Tap your name at the top → Subscriptions.
3. Find CruiseCtrl and tap it.
4. Tap Cancel Subscription and confirm.

Or go to apps.apple.com/account/subscriptions in a browser.

On Android

1. Open the Google Play app.
2. Tap your profile picture → Payments & subscriptions → Subscriptions.
3. Find CruiseCtrl and tap it.
4. Tap Cancel subscription and follow the prompts.

Or go to play.google.com/store/account/subscriptions in a browser.

Web billing

If you joined on the web, use Manage or cancel on the membership screen, or the manage link in your purchase receipt email.

7. Your 14-day right of withdrawal (EU/EEA and UK)

As a consumer in the EU, EEA or UK you generally have the right to withdraw from a digital subscription within 14 days of purchase without giving a reason, under the EU Consumer Rights Directive (2011/83/EU) and its national implementations.

If you ask for the service to start immediately and start using it, the right of withdrawal can be reduced or lost, as permitted by law. How this applies to CruiseCtrl+, including how refunds are calculated, is set out in Refunds & Withdrawal. To use your right, contact us at support@cruisectrl.eu within the 14-day window.

8. How to request a refund

Because billing is handled by the store or billing provider, the fastest route to a refund is usually through them:

• Apple: visit reportaproblem.apple.com, sign in with your Apple ID, find the CruiseCtrl purchase, and choose Request a refund.
• Google Play: open Google Play → Profile → Payments & subscriptions → Budget & order history, find the CruiseCtrl purchase and request a refund, or go to play.google.com/store/account/orderhistory.
• Web billing: reply to your purchase receipt or email us.

If the store's process doesn't work for you, or your request is about your EU consumer rights, email support@cruisectrl.eu with your account email address, where you bought (Apple, Google or web), the order or transaction reference from your receipt, and the reason. Please don't send card details.

9. CruiseCtrl+ not showing after payment

There can be a short delay between paying and your membership appearing in the app. If the store shows your membership as active but the app doesn't:

1. Open the membership screen and tap Restore purchases. This asks the store to confirm your membership again.
2. Make sure you're signed in to the same Apple ID or Google account you used to buy it, and the same CruiseCtrl account.
3. Wait a few minutes, then fully close and reopen the app.
4. Still nothing after 30 minutes? Email support@cruisectrl.eu with your order reference and we'll look into it.

10. Price changes

If the price of CruiseCtrl+ changes, we'll tell you in advance, explain the change clearly, and you can cancel before the new price applies. It won't apply to a period you've already paid for. Apple, Google or the web billing provider may also notify you under their own policies, and some stores ask you to confirm a price increase before it takes effect.

11. Billing problems

• Charged twice: check your purchase history with the store first. If you really have two charges for the same period, ask the store to refund the duplicate, or email us and we'll help.
• Charged after cancelling: check that the cancellation was confirmed (you should have a confirmation email). If it was, contact the store — they handle billing disputes for their purchases.
• Can't access features after paying: see section 9.
• Unrecognised charge: check your Apple, Google or web billing history; the charge usually appears under the store's name. If you still can't account for it, email support@cruisectrl.eu with the date and amount.

12. Gifting and family sharing

CruiseCtrl+ can't be gifted to another member, and each CruiseCtrl account needs its own membership. If this is something you'd find useful, let us know.

For the full terms, see our Terms of Service and Refunds & Withdrawal policy.